Submit a request
Submit a request
How can we help?
Getting started
Which platform would you like to get started on?
Android
Windows
macOS
Payments and subscriptions
Purchase and Activate a Premium Subscription
What is the refund policy and how do I request a refund?
Can I purchase Aura Antivirus separately from Hotspot Shield?
How do I move my Aura Antivirus license to another computer?
Manage account and devices
Manage your account and password
How do I update my billing address?
How do I update my Payment Method?
Troubleshoot issues
Internet speed issues
Is there an Automatic scan schedule?
Can Aura Antivirus speed up my computer?
My device is infected! Now what?
Troubleshooting Scanner Errors
